Small and midsize companies are undergoing significant changes as they rapidly adjust to a world of new customer expectations, behaviour, and preferences – all fueled by a keen focus on technologies and human experiences.
According to a new study from Oxford Economics, midsize companies can position themselves for revenue growth and profitability by emulating the best practices of survey respondents with the strongest reported revenue growth and profit margin change.
· 53% cited customer experience improvements as a top priority, while 47% chose the employee experience
· 36% primarily gain value and differentiation from service excellence, with product excellence as a close second
· 90% considered purpose important when fostering employee engagement, edging out pay (88%)
· 85% agree that technologies have enhanced employee and customer experiences meaningfully
Get on the right track toward achieving your strategic priorities by reading the Oxford Economics study, “Digital, Resilient, and Experience-Driven.” Please register for the report at https://integratedinfosystem.com under contact us.